Shipping & Handling Policy
Please be advised that we cannot ship any merchandise to PO Box addresses.
Truck Freight - Large & Oversized Items
Items shipped via truck freight are delivered to curbside or driveway only. Most carries will contact you to set up a delivery time, usually a 2-4 hour appointment window during business hours. As such, it is the customer's responsibility to provide an accurate contact phone number for the delivery address. At the time of delivery, the driver will require that you inspect the condition of the shipment and sign the delivery receipt. Be sure to note on the receipt ANY and ALL visible damage to the packaging of your item(s). Noting the condition of the delivery is the responsibility of the customer - not the driver. If the carrier is unable to contact the customer, the customer will then be responsible for any storage fees or freight charges back to the shipper. See our Return Policy section for full details.
In-store Pickup
A customer may choose to make a purchase placed online available for pickup at our store. If you wish to pick up your purchase, we will contact you via phone or email when your product is ready for your visit. Orders that are arranged to be picked up will be charged in full once the merchandise arrives at the showroom - not when it is picked up.
Shipping Lead Times
Kirby Risk strives to provide its customers with the most accurate information on product availability using the tools and resources made available by the manufacturers we represent. The lead times that are posted on the individual product pages are estimates only. These times are estimated based on the assumption that the item in question is currently in stock with the manufacturer and on the manufacturer's typical speed at which orders are processed and shipped. If your purchase or project is time sensitive, it is strongly suggested that you contact a store associate at (765) 449-4886 to inquire about expedited shipping services. Kirby Risk is not responsible for any costs associated with shipment delays. We strongly suggest that any professional services required to install your product(s) not be scheduled until your order has arrived and been inspected.
Privacy
Your privacy is important to usKirby Risk is committed to protecting your privacy. Any information we collect will only be used to process orders, provide support or service, and assist in the resolution or diagnosis of system questions or problems.
We will never disclose to an unaffiliated third party the following information: (i) the files or materials residing on Kirby Risk storage devices or its network of shared server computers which are not otherwise viewable from the Web; or (ii) your name, address, phone number, credit card, debit card, banking information, electronic funds transfer information, e-mail or alias e-mail address, or other specific personal identifying information, unless you provide express written permission in advance.
Be aware that Kirby Risk may disclose any or all of the foregoing if requested by any governmental or law enforcement agency, or directed to do so by a search warrant or court order. Kirby Risk maintains a policy of cooperating with governmental and law enforcement agencies. In the event that any governmental or law enforcement agencies make an allegation that you are engaged in unlawful activities through use of the HOSTING SERVICE or the SOFTWARE PRODUCT, Kirby Risk reserves the right, in its sole discretion, to take any action it deems necessary or appropriate under the circumstances. You hereby consent to the release of any of the above information without notice should Kirby Risk deem it necessary and appropriate under the circumstances.
Return Policy
Stock Merchandise is subject to a return charge. No goods may be returned without a shipping ticket and/or invoice number and prior authorization. Non-stock Merchandise is not returnable unless we can secure a "Returned Goods Authorization" from the vendor. Please contact us for details and/or to obtain return authorization, 765-448-4567 or [email protected]Terms of Use
Terms and Conditions of UseYour access and use of the Kirby Risk World Wide Web site (the Site) is subject to the following terms and conditions and all applicable laws. By accessing and browsing this Site, you accept and agree, without limitation or qualification, the Terms and Conditions of Use and acknowledge that to the extent any other agreement between you and Kirby Risk conflicts with the terms of this Agreement, such agreement is superseded and of no force or effect.
Intellectual Property
All material included on this site, such as text, graphics, logos, button icons, images, audio clips, and software (Material), is the property of Kirby Risk or its content suppliers and protected by U.S. and international copyright and trademark laws. All material on this Site is the exclusive property of Kirby Risk, and protected by U.S. and international copyright laws. All software and/or automated databases used on this Site are the property of Kirby Risk or its software suppliers and protected by U.S. and international copyright laws. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the content on this Site is strictly prohibited.
Limited Liability
Kirby Risk is not responsible for technical, hardware or software failures of any kind, lost or unavailable network connections, or incomplete, garbled or delayed computer transmissions. Under no circumstances will Kirby Risk or its suppliers be liable for any damage or injury that results from the use or reliance of the materials or information contained on this Site. Some jurisdictions prohibit the exclusion or limitation of liability for consequential or incidental damages, in which case the above limitation may not apply to you.
While the material contained in the www.kirbyrisk.com World Wide Web site has been checked for accuracy, and with the understanding that such materials do not infringe on any copyrights or other legal rights, all material is provided without any express or implied warranties of any kind, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose or non-infringement.
Neither Kirby Risk nor its affiliates assume responsibility for any errors or omissions in the material. In no event shall Kirby Risk or its affiliates be liable for any special, indirect or consequential damages resulting from any use or performance of or content errors or omissions in the material, even if notified in advance of the potential for such damages. All users of the material agree that access to and use of the material is subject to the terms and conditions stated in this legal notice, as well as all applicable laws, and such access and use is at the user's own risk. Kirby Risk may provide links to other sites that are not maintained by Kirby Risk. Kirby Risk does not endorse those sites and is not responsible for the content of such other sites.
Applicable Law
These terms and conditions are governed and interpreted pursuant to the laws of the State of Kirby Risk STATE, United States of America, notwithstanding any principals of conflicts of law. If any part of these terms and conditions is unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of the remaining provisions. Kirby Risk can revise these terms and conditions at any time without prior notice by updating this posting.
Payment
Before the order is processed and shipped, a Kirby Risk sales representative will contact you for full payment.
Point of Sale